Position Title: Client Intake & Provider Outreach Counselor

Department: Social Rehabilitation

Reports to: Clinical Director, Resources to Recover

Essential Functions:

  • Conduct initial interviews at the Resource Center with prospective clients and/or their families to determine which programs will best assist the client; refer clients to the programs. Collect, update, and maintain data for program attendance, admissions, discharges
  • Cultivate referrals to Laurel House programs (e.g., Thinking Well/Cognitive Remediation, Supported Education and Supported Employment) and increase visibility of services by meeting with healthcare providers, guidance counselors, and community agencies in the eight towns served by Laurel House.
  • Facilitate or co-facilitate a series of workshops (e.g., Wellness, Communication Skills), along with other members of the Laurel House team.


The Client Intake & Provider Outreach Counselor engages program participants from the initial inbound referral, welcome and orientation to Laurel House programs, to completion of services and discharge.The Counselor also provides direct services to participants such as facilitating, along with other members of the Laurel House team, social rehabilitation skill building workshops.

Job Criteria

Position Responsibilities
  • Create a welcoming environment for new program participants and their families; provide a comprehensive orientation to Laurel House services and activities.
  • Assess the needs and goals of new and returning program participants.
  • Based on a needs assessment, make referrals of participants to programs and services both internal and external to Laurel House, including transition to case managers, Education Counselors, Employment Specialists, or the Thinking Well Coordinator.
  • Needs assessments may be conducted in the community (e.g., at healthcare centers, on school or college campuses, at libraries).
  • Process information and records for all new referrals and readmissions to Laurel House programs, including data entry for new and returning participants in DMHAS’s (Department of Mental Health and Addiction Services) DDaP system and other internal information systems used at Laurel House. 
  • Collect and maintain admissions and discharge data for Social Rehabilitation programs.
  • Represent Laurel House at provider meetings in the community and at local community events and regional meetings promoting Laurel House services.
  • Facilitate or co-facilitate a series of workshops (e.g., Wellness, Communication Skills).
  • Assist the Clinical Director of Social Rehabilitation in implementing annual Consumer Satisfaction Survey for Laurel House and ensure target participation rate is achieved.
  • Participate in DMHAS, clinical and professional development trainings for staff as required.
Knowledge and Skills Required
  • Good interpersonal skills and ability to engage and help motivate people to identify and achieve their goals.
  • Experience in Motivational Interviewing, a plus.
  • Knowledge of and respect for the life experiences, values, and multiple issues and challenges facing program participants.
  • Ability to communicate clearly and engage with program participants and other individuals with serious mental illness and sometimes a history of homelessness.
  • Ability to maintain appropriate professional boundaries and maintain strict confidentiality in accordance with HIPAA.
  • Good writing skills; experience creating recovery/service plans and documenting services and activities strongly preferred.
  • Computer literacy in use of MS Word, MS Publisher, MS PowerPoint, MS Excel, email, internet, and familiarity with standard database applications required.
Minimum Requirements
  • Bachelor’s degree in Social Work or related Human Service field; MSW preferred but not required.
  • Experience working with people who have mental illness, preferred but not required.
  • Experience facilitating workshops or groups.
  • Good oral and written communication skills.
  • Must successfully pass the pre-employment drug test.
  • Must possess a valid driver’s license and a good driving record.
  • Must be fully vaccinated against COVID-19 to be able to work onsite

Laurel House, Inc. is a 501 (c) (3) nonprofit organization that helps individuals and families achieve and sustain mental health to lead fulfilling lives in the community.  Our core purpose is social inclusion, early intervention, and recovery.  Laurel House is an equal opportunity employer, committed to the advancement of racial equity and social justice, and to making mental health services accessible to all.  Laurel House is fully compliant with all COVID-19 restrictions for the workplace and for interactions with other employees, clients and visitors.

To apply for this position please send your cover letter and resume to coverlettersandresumes@laurelhouse.net