Position Title: Community Support Counselor

Department Unit: Supportive Housing

Reports to: Supportive Housing and Community Support Manager

Essential Functions:

  • Provide case management to adults with serious mental illness.
  • Enhance the independent living skills of program participants to promote their personal well-being, self-sufficiency and integration in the community.
  • Integrate Supportive Housing services with other community-based rehabilitative services provided by Laurel House Resource Center staff such as employment, education, wellness and psychosocial rehabilitation.


Provide individualized support and services to assist program participants in developing strengths, skills, and contacts with community resources.  Demonstrate empathy, respect and consideration for the dignity and self-esteem of all participants, while providing skills-training and support to promote independence and optimize quality of life.

Job Criteria

  • Provide case management to 15-20 individuals with serious mental illness and some of those with co-occurring disorders such as substance use disorder.
  • Develop an individualized Recovery Plan with each tenant, directed at restoring participant functioning and achieving independent participation in community activities and, longer term, full integration into their local communities.
  • Provide independent living skills counseling, coaching, and assistance to participants in Laurel House’s Community Support and Housing programs in the following areas:
    • self-care and proactive scheduling and follow-through for medical appointments.
    • maintenance of apartment or other living environment.
    • self-advocacy and development of socialization skills (goal setting, problem solving, communication, etc.).
    • tenant interrelations and rights and responsibilities of community living.
    • benefits and related reporting requirements.
    • money management, budgeting, bill paying, banking.
    • engagement in the local community and in skill building programs.
  • Create meaningful recovery plans; update and maintain records for tenants, including vital statistics with current contact information, service plans, reassessments, progress notes, and all other records and reports required by program funding sources, in both paper and electronic versions.
  • Provide outreach, support, and continuity of service in apartments, housing office, and community.
  • Facilitate program participants’ use of Laurel House Social Rehabilitation (e.g., skill building workshops, Thinking Well – Cognitive Remediation); food service; social events; Supported Education and Supported Employment.
Knowledge and Skills
  • Able to work in a community-based treatment program to provide intensive, rehabilitative community support, crisis intervention, group and individual skill building and psychoeducation within the organization and in the community.
  • Ability to communicate clearly and engage with program participants and other individuals with serious mental illness, co-occurring disorders and/or a history of homelessness.
  • Ability to advocate on behalf of individuals with serious mental illness and to empower them to exercise choice in pursuit of their goals for recovery.
Minimum Requirements
  • Degree in social work, human services, psychology, or rehabilitation preferred.
  • 1-2 years working in social services in the field of mental health.
  • CADC/ LADC or CASAC certification a plus.
  • Good oral and written communication skills.
  • Proficient in basic computer and telecommunication applications (e.g., email, text, Internet, Word, Excel, data entry).
  • Availability to work 1 evening per week (12:00 – 8:00 pm), and up to 1 Saturday per month (9:00 am – 5:00 pm) with time off scheduled during work week.
  • Must possess a valid driver’s license and have and maintain a safe driving record.

Laurel House, Inc. is a 501(c) (3) nonprofit organization that helps individuals and families achieve and sustain mental health to lead fulfilling lives in the community.  Its core purpose is social inclusion, early intervention, and recovery.  Laurel House is an equal opportunity employer, committed to the advancement of racial equity and social justice, and to making mental health services accessible to all.

To apply for this position please send your cover letter and resume to coverlettersandresumes@laurelhouse.net